Winter 06:00 - 22:00 daily
Summer 05:00 - 22:00 daily
The Reserve gates are kept locked after hours for the sake of safety – both that of you our guest and of the wildlife and environment.
Reception & Curio Shop hours
08:00 - 16:30 daily
You are requested to check in no earlier than 14:00 on your day of arrival and bring your booking slip with you.
If you are going to arrive after office hours, please phone ahead to let us know so that we can make arrangements. If you have arrived late, please check in the following morning, so that reception staff can register you.
Should you wish to exit and re-enter the Resort during your stay, kindly make arrangements at the office.
We request you to check out by 10:00 on the day of your departure to afford us sufficient time to prepare chalets for our next guests. Please keep your checkout receipt safe as it will be requested from you when signing out at the main gate. Should you require to check out earlier than 08:00, please make arrangements a day before by at least 16:30. Please be advised that should you not vacate your unit by 10:00 you will be charged the additional full daily rate. On checkout, please return your key to the reception. It is advisable that you follow the tar roads when leaving Giant's Castle as the dirt roads, especially the Draycott Road, is not safe.